Shipping policy
Shipping Policy
Last updated: June 2026
Thank you for shopping with Wild Pet Paws.
We aim to make your order experience simple and transparent. Please read this Shipping Policy carefully before placing an order.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
During periods of high demand, order processing may take slightly longer.
If there is a significant delay with your order, we will contact you via email.
Shipping Destinations
Wild Pet Paws currently ships to customers within the United States.
We may expand shipping availability in the future.
Estimated Delivery Times
Estimated delivery time after dispatch:
United States:
Estimated 7–15 business days
Please note that delivery times are estimates only and are not guaranteed.
Actual delivery times may vary depending on:
- Carrier delays
- Weather conditions
- Customs processing
- Peak seasons
- Local delivery conditions
Shipping Costs
Shipping costs will be displayed at checkout before completing your purchase.
From time to time, promotional free shipping offers may be available.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing tracking information.
Tracking updates may take several business days to appear after shipment.
Incorrect Address Information
Customers are responsible for entering the correct shipping address at checkout.
If an incorrect address is provided and the order has already been processed or shipped, Wild Pet Paws may not be able to modify or cancel the shipment.
Lost, Delayed, or Stolen Packages
If your package appears delayed, please allow additional transit time before contacting us.
If tracking indicates delivery but the package cannot be located, please:
- Check with household members or neighbors
- Contact the carrier directly
- Reach out to our support team
Wild Pet Paws will assist where possible but cannot guarantee replacement for packages marked as delivered.
Damaged Orders
If your order arrives damaged, please contact us within 7 days of delivery and include:
- Order number
- Description of issue
- Photos of the product and packaging
We will review and work toward an appropriate resolution.
Questions
If you have any shipping-related questions, please contact:
Support Email: support@wildpetpaws.com
Response Time: Within 1–3 business days